Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Why is the new iphone 7 available in my local store but I have to wait since I preordered?
BRYGWY27
Member

Why do I have to wait until October to get my new iPhone 7 when I pre-ordered, while others can just go pick up a new phone at the local Verizon store?

Can I cancel my order and go pick up a new one at the store?

Labels (1)
0 Likes
Re: Why is the new iphone 7 available in my local store but I have to wait since I preordered?
vzw_customer_support
Customer Support

We want you to have the device in hand as soon as possible, BRYGWY27. While it is possible to cancel the preorder and purchase one at the store, it is risky to do so, because the stores may not have the specific color, memory size, and model that you originally wanted, and because the device is in such high demand, they are going very quickly.

LeoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Why is the new iphone 7 available in my local store but I have to wait since I preordered?
kaebfly
Leader

You have the option to cancel your order but you shouldn't do so unless you know for a fact that the store has the color and size device you want. You opted to preorder which gave you the convenience of knowing you will receive a device as soon as it's available (and because millions preordered at the same time around the globe you were all battling for the same supply). Those that opted to go to a store to purchase in many cases had to deal with long waits (in some cases being in line overnigh)  with no guarantee that they would walk out of the store with a phone. Many stores didn't receive much stock...some only received a handful of 7's and no 7 Pluses. Ultimately the store route is more of a gamble where the preorder gives you virtual place in line without you having to wonder if you'll get a phone...the when may be in question as it is with every popular preorder release.

Check yout local store. If they have what you want cancel your preorder while in that store and then purchase the one available. In the future, if you prefer to take your chances in store skip the preorder. The last few releases haven't garnered anyone an earlier than release day delivery anyway.

0 Likes
Re: Why is the new iphone 7 available in my local store but I have to wait since I preordered?
47seijar
Sr. Member

Apple sets aside some phones for in-store stock and some for pre-orders. When you get your pre-order  depends on demand for the model/color you ordered plus when you ordered it. Millions of people start the process of pre-ordering the SECOND the system goes live. Ordering just an hour or two after the system goes live can mean the difference between getting a phone from the first shipment vs. getting one from the third batch, or fourth batch.

If you are looking to pick up a new iPhone from an Apple Store, try this tool: Apple

0 Likes