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Why won't my Apple watch unlock?
fujamaga
Member

I had to download mobileiron and now my watch won't unlock.  Even though I unlock my iphone, I still get "Device Locked, unlock iphone to start using apple watch".  After some research, I know I'm supposed to go to the Watch app and switch the "unlock with Iphone".  In the Watch app, if I go to passcode, I get "unlock apple watch, your apple watch is currently locked.  please unlock it to continue".  I have unpaired the phone, turned off the bluetooth and powered off both devices.  Any idea on how to fix this?  I would like to keep the data on my watch since I've had it for over a year.  Thanks!!

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Re: Downloaded Mobileiron and Apple Watch won't unlock now.
vzw_customer_support
Customer Support

Making sure your Apple Watch is working correctly is important, fujamaga. Regrettably we don’t support the Apple Watch. I recommend reaching our to Apple for support. You can reach them here: https://support.apple.com/

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Downloaded Mobileiron and Apple Watch won't unlock now.
vzw_customer_support
Customer Support

Making sure your Apple Watch is working correctly is important, fujamaga. Regrettably we don’t support the Apple Watch. I recommend reaching our to Apple for support. You can reach them here: https://support.apple.com/

JosephE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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