Hi! My phone keeps dropping phone calls while in our home. Wifi calling disconnects and the phone call gets disconnected. I have tried the following:
1) phone is updated, reset all networks, new SIM card was sent and installed
2) wifi assist is turned off
3) turned off wifi calling, rebooted wifi modem and router, reconnected wifi calling
the problem persists. Have great wifi signal in the house.
We definitely want your device to work as it should. When did the trouble begin? Is the device software up to date? See how to check here Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support .
Follow us on Twitter @VZWSupport
Hi! The device is updated. I have gone through several steps already with Verizon. The issue I still happening. It simply got so bad that I decided to turn off wifi calling. And now I am getting the message to turn on wifi calling since the phone continues to drop calls.
This problem has been going on for months. Since the beginning of the year.
Sent from my iPhone
We're having the exact same problem. My wife has an iPhone SE, and it happens every time she tries to have a wifi calling phone conversation for more than about 3 minutes. I have an iPhone 6, and my phone does drop wifi call also, but not nearly as often. We've tried everything; updated iOS, reset the router, changed wifi networks in our home (we have 2 running), turned off wifi assist, everything. NOTHING WORKS.
We typically have 1 bar on our phones where we live, which isn't enough service to place a regular call, but also seems to be turning off wifi calling while in the middle of a call. COMPLETE PAIN IN THE REAR.
You may have to use Google Voice or another 3rd party app for Wi-Fi calling. As you have noticed, Verizon's implementation won't let you force Wi-Fi.