So many thoughts right out of the gate, Casper22. I'm positive we'll get this working it's just a matter of hitting the right factor that's causing this.
What model iPhone is being used?
If the iPhone's name has an apostrophe like Casper's iPhone , try renaming the phone so there's no apostrophe, then retry the wireless hot spot connection.
Does the connection to the internet work when the iPhone is connected via USB cable?
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!