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apple watch series 3 won't activate cellular
MILL1690
Member

Ive been trying to activate my series 3 for the past day now and every time i go on the apple watch app and select set up cellular it takes me to the verizon screen where i login then it gives me an error message and says to try again later or call the 800 number I've already been on the phone with tech support twice for almost an hour each time and reset my watch to factory settings I've read that people are having the same issue. I had the tech person order me a new one as i figured mine might be faulty but after ready all the threads I'm starting to think its verizon and not the watch has anyone been able to resolve the issue if they're getting the same error message as me? I thought of taking it to apple but they would probably just tell me that its something on verizons end anyways.

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Re: apple watch series 3 won't activate cellular
Ann154
MVP MVP
MVP

It is an issue that Apple has acknowledged and is working to correct. It isn't just an issue with the Verizon Wireless model.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: apple watch series 3 won't activate cellular
bd94s10
Sr. Member

Here is what I've gathered from other users on various forums including here:

  • Must have a proper price plan
  • Must have Voice & Data enabled (Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data)
  • Must have Carrier Bundle 29.1 (Settings > General > About > Carrier)
  • Initial setup must be done via Apple Watch app

I'm assuming all of these are already met but I figured I'd mention them based upon what I've read. Please keep us in the loop.

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Re: apple watch series 3 won't activate cellular
vzw_customer_support
Customer Support

MILL1690,

 

 

We want to make sure that your awesome new watch works like a charm. I’m sorry to read that the troubleshooting has not helped. I’m happy a new one is on the way, but I would like to make sure we go through everything we can to make sure we didn’t miss anything. I’m sending you a Private Message so that I can gather much-needed information to assist you further. Please message me back in the Private Message to continue.

 


Bd94s10, Thank you for the helpful information. We appreciate it!

 

 

AliciaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"

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Re: apple watch series 3 won't activate cellular
STEPHBROOKS
Member

I am having the exact same issue! After speaking to 6 Verizon reps, I still don’t have a fix. None of them even seem to know this is an issue!! But after googling I see multiple threads and discussions about how they can’t activate cellular. I’ve called Apple and they say it’s the network. My watch shows no sim and no plan. But my account shows otherwise. They Verizon reps say they see AW is activating or pending. Idk. It’s ridiculous.

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Re: apple watch series 3 won't activate cellular
bbsd
Member

Having the exact same issue here. Very frustrating. Thinking of switching the whole business account to AT&T.

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Re: apple watch series 3 won't activate cellular
DollfaceKatie
Member

Did you get a solution? I am having the exact same problem. They finally got mine connected to the Verizon network for plan. But still no cellular.

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Re: apple watch series 3 won't activate cellular
DollfaceKatie
Member

Hi,

did you get a solution? I am having the same issue.

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Re: apple watch series 3 won't activate cellular
DANNOS20082008

Mine does this now to, spent two hours on the phone with Verizon.  Cellular plan is gone off watch, but my subscription is active.  They seemed to have no clue what to do except tell me to call apple support.......

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Re: apple watch series 3 won't activate cellular
vzw_customer_support
Customer Support

Congrats on your Apple Series 3 watch purchase Dollfacefatie. We want to ensure you are successful in activating your new watch. I understand we recently added the watch to your plan. What exactly happens when you go through activation? Have you ensured your iPhone is powered on when attempting activation of the watch? Is the software on your iPhone up to date?

 

 

Thank You,

MichelleS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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