Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
autopay rejected
DJ223
Member

My autopay didn't go through, will VW attempt to withdraw again? 

Labels (1)
0 Likes
Re: autopay rejected
vzw_customer_support
Customer Support

DJ223, we know how important it is to know what to expect with your payment options. We are happy to help review what happens when a payment is not accepted. With our Auto-Pay feature, once a payment is not accepted or declined, a second attempt is not made. So making a payment manually would be needed. You can also check with your bank to see if they have a pending transaction with us that may not have been processed yet by their systems.


StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: autopay rejected
DJ223
Member

thanks Steven. After reading this, I tried to make a manual payment online but it would not let me do it at this time since my balance is showing less than the manual payment I want to make.

I will wait and make it later when the VW billing shows the declined payment.

thanks,

David

0 Likes