DJ223, we know how important it is to know what to expect with your payment options. We are happy to help review what happens when a payment is not accepted. With our Auto-Pay feature, once a payment is not accepted or declined, a second attempt is not made. So making a payment manually would be needed. You can also check with your bank to see if they have a pending transaction with us that may not have been processed yet by their systems.
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thanks Steven. After reading this, I tried to make a manual payment online but it would not let me do it at this time since my balance is showing less than the manual payment I want to make.
I will wait and make it later when the VW billing shows the declined payment.