Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
can i move my sim card from a iphone 7 to an iphone xs
CAREAT94
Member

I just got a new XS and put my 7 SIM card in it.  I am having issues with the phone repeatedly telling me to activate it, it then restarts and makes me go through part of the phone set up process a couple of times.

Labels (1)
0 Likes
Re: can i move my sim card from a iphone 7 to an iphone xs
vzw_customer_support
Customer Support

It is never good to hear you are having troubles activating your new phone, CAREAT94. You do have the option to move your SIM card to the new device, but it is usually recommended to use the SIM that came with the new device. Do you know if the SIM card was updated on the account? How and where was the phone purchased? Does there appear to be any damage to your older SIM card?

 

Derek_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes