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cannot send or receive calls
muranellid
Newbie
‎08-25-2015 02:43 PM

I have two iPhone 4s on my family plan and neither can send or receive calls. We can use data on text messages and apps and says we have service. Any suggestions?

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Re: cannot send or receive calls
fernandobot
Specialist - Level 1
‎08-25-2015 03:05 PM

do a reset. power button + home button for 15 seconds.

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Re: cannot send or receive calls
muranellid
Newbie
‎08-25-2015 04:20 PM

this did not work either. Several people in my area (putnam county, NY) have reported same issue.

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Re: cannot send or receive calls
fernandobot
Specialist - Level 1
‎08-25-2015 04:24 PM

yeah, I figured it might be a network issue if two of your phones were exhibiting the same issues. call in to customer care and request technical support. the more people report the outage the faster it gets addressed. 1-800-922-0204

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Re: cannot send or receive calls
vzw_customer_support
Customer Service Rep
‎08-27-2015 04:30 PM

Restoring your service is our top priority, muranellid. How long has it been this way? What zip code are you in? What signal shows on top of your device?


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