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cannot send or receive calls
muranellid
Member

I have two iPhone 4s on my family plan and neither can send or receive calls. We can use data on text messages and apps and says we have service. Any suggestions?

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Re: cannot send or receive calls
fernandobot
Sr. Member

do a reset. power button + home button for 15 seconds.

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Re: cannot send or receive calls
muranellid
Member

this did not work either. Several people in my area (putnam county, NY) have reported same issue.

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Re: cannot send or receive calls
fernandobot
Sr. Member

yeah, I figured it might be a network issue if two of your phones were exhibiting the same issues. call in to customer care and request technical support. the more people report the outage the faster it gets addressed. 1-800-922-0204

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Re: cannot send or receive calls
vzw_customer_support
Customer Support

Restoring your service is our top priority, muranellid. How long has it been this way? What zip code are you in? What signal shows on top of your device?


LynnD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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