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customer care
kdowd
Member

How can I escalate an issue with Verizon?  I've had an incredibly frustrating experience trying to resolve an issue caused by Verizon's error - I've literally spent hours on chat, text, and phone - and nothing is resolved.  Customer care does nothing but provide misinformation. 

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Re: customer care
vzw_customer_support
Customer Support

kdowd, we are happy to help and resolve any existing issues. We all have access to the same information and don't want to provide wrong details here. We've sent you a private message to further assist. Thank you.

 

- Alan

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Re: customer care
Elorah
Member

I am having this same problem no one does anything! Happy im not the only one!

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