device swap - "we are unable to find the details in our system for this device" error

[imes_]

Same -- also having this issue, person on chat said they couldn't do anything, gave me a number to cell which estimated a 15 min hold time but it's been almost 40 minutes and I'm still waiting. Just another day on Verizon .........

[vzw_customer_support]

We want to make sure you have all of your options. Were you able to get this taken care of on your phone call? Please let us know if we can look into this with you by leaving us a Private Note here.

*Robert

[Moep]

Same issue , need help

[Crystalln]

I’m having the same problem 

[vzw_customer_support]

Hello, Moep. We would be happy to help you activate your device. We have sent you a Private Note, to help us get started. *Cassie

[vzw_customer_support]

Crystalln, you can count on us to be here for you to help in any way we can! So we can help, please send us a Private Note! *Jose

[Weldingunltd]

Same problem. Ugh... really don't want to spend hours on the phone.

[Munding87]

same issue. Assistance, please? 

[bosco_gotrocks]

Verizon is unable or unwilling to fix it.

The best option is to switch carriers!

[bosco_gotrocks]

This thread is almost 2 years old.  No solution!