I've always been able to go on the website and swap, but this time it gave me this error. I called in #verizon #customersupport twice. First one said it worked but it did not and the second call she basically said she does not know why it is not working and to wait 2 hrs. Any idea how I can get this done? It is really frustrating.
Em2341, switching devices should never be difficult. We will be pleased to help you. Have you tried clearing Cache and Cookies or using a different web browser? This Video may come in handy.
How to Swap Phones on Your Account
If you experience any issues, please let us know.
-Jacob
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