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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
device swap - "we are unable to find the details in our system for this device" error
Em2341
Member

I've always been able to go on the website and swap, but this time it gave me this error. I called in #verizon #customersupport twice. First one said it worked but it did not and the second call she basically said she does not know why it is not working and to wait 2 hrs. Any idea how I can get this done? It is really frustrating.

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Re: device swap - "we are unable to find the details in our system for this device" error
vzw_customer_support
Customer Support

Em2341, switching devices should never be difficult. We will be pleased to help you. Have you tried clearing Cache and Cookies or using a different web browser? This Video may come in handy. 

How to Swap Phones on Your Account

https://www.verizon.com/support/how-to-switch-device-video/?adobe_mc=MCMID%3D77958574446069903111886...

If you experience any issues, please let us know. 

-Jacob

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