I would like to file a complaint with Verizon. I will also be leaving this company after spending Thousands of $$$$, and that is not an exaggeration!! Your company has pathetic Customer Service in the Spencer, Iowa location - I believe the individual I had to work with was Katie- she was not wearing a name tag - but I did ask her name . I would say this individual needs to go back to the class and read a little more on how to treat a customer!! She was rude and inconsiderate. Needless to say we are saying enough with the rude inconsiderate, poor service and we are going elsewhere! (We have been a customer for 20 years). We should have left a long time ago!!!