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iCloud restore
Llipsey
Newbie
‎06-28-2017 09:24 AM

I am trying to restore my iCloud backup to my new 6 plus. It went all night and still says 30 hours remaining. I turned it off and restarted the process. Now it says 5 hours remaining, but keeps increasing the time every half hour or so. is this normal?

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Re: iCloud restore
RANDYGIRL78
Newbie
‎06-28-2017 03:09 PM

I am having the same issue! Why is Verizon not respn to this proble? Give us an answer Verizon!!!   

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Re: iCloud restore
deloused
Master - Level 3
‎06-29-2017 11:59 AM

That length of time isn't normal, but the backup size and wifi speed would affect it. If it was affecting multiple users at once it may have been due to a server issue at that time

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Re: iCloud restore
sprmankalel
Champion - Level 3
‎06-30-2017 07:45 AM

Plus, Verizon does NOT run the iCloud server. Apple does. Call 1-800-MY-APPLE or go to an Apple store for support.

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Re: iCloud restore
Llipsey
Newbie
‎06-30-2017 07:50 AM

I ended up backing up on computer and restoring from there. It took about 2 hours.

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Re: iCloud restore
vzw_customer_support
Customer Service Rep
‎06-30-2017 09:37 AM

Llipsey, making sure all your information is successfully restored back onto your device is a must. Sorry to hear about how long it has been taking. That doesn't sound normal to me. Have you tried to restore the backup on a different WiFi network? How big is the backup you're trying to restore onto your iPhone? You have to make sure your backup isn't larger than the memory space on your phone.

JoeyM_VZW            

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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