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iMessage works but sms doesn't
kolbro
Enthusiast - Level 2
‎10-24-2015 07:48 PM

No matter where I go I can't send or receive text messages , I can only receive iMessages. When I try to send a text it keeps on saying not delivered.

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Re: iMessage works but sms doesn't
vzw_customer_support
Customer Service Rep
‎10-26-2015 08:02 PM

kolbro,


I am constantly connected with sending out text messages.  I want to make sure that you can also do the same. When did you start having this issue? Did you recently make changes to your phone?  Send us your zip code and details to better assist.


YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iMessage works but sms doesn't
kolbro
Enthusiast - Level 2
‎11-23-2015 01:57 PM

This has always happened and it never got solved. My zip code is 94112.

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Re: iMessage works but sms doesn't
kaebfly
Champion - Level 3
‎11-23-2015 02:13 PM

How long is always? Have you contacted Verizon (via telephone) to have them check your account and troubleshoot the issue?

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Re: iMessage works but sms doesn't
mama23dogs
Legend
‎11-23-2015 03:13 PM

Is your iPhone set to both SMS on and send and receive should have you phone number checked as well as Apple ID.

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