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iOS update
YGYMNASTICSRRR

how do I get the iOS 11 update? Every time I hit install now it tells me that the uptake could not be verified because I am not connected to the Internet. I am connected to my home WiFi  and have tried to disconnect and then reconnect without any success. I've tried multiple times on different days and I've not been successful yet.  What can I do to make it see that I am connected?

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Re: iOS update
vzw_customer_support
Customer Support

YGYMNSTICSRRR Sorry to learn you are not able to update your iOS I know that having the latest software can be helpful. Please try the following provide by Apple. Find the iOS update in the list of apps. Tap the iOS update, then tap delete update. Now go to settings > general > software update and download the latest iOS update. Keep us posted.

DeloresK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iOS update
bd94s10
Sr. Member

I've seen, on very rare occasions, an iOS update not work over the air via Wi-Fi. The VZW comment is something to try but I'm not familiar with that option.

Your best option, in my opinion, is to perform the update via iTunes IF you have access to a computer. If you don't have access to a computer with iTunes I would try turning your phone off and back no again and attempting the update again. If this still doesn't work I'd maybe contact Apple to see what other options they may suggest.

Update the iOS on your iPhone, iPad, or iPod touch - Apple Support

Please keep us in the loop as to what happens.

Re: iOS update
Sean_K_Ching
Member

Yes, I agree with @bd94s10. I had a similar problem last month. Connected to wifI But my iPhone 7 refused to accept the invite. Ending up connecting it to my MacBook Pro and performing the update via iTunes.

Re: iOS update
PAUBRO89
Member

Have same issue, able to download latest software on iPone6 but not on iPad, says I'm not connected to the Internet.

Shows me connected to same  wiFi on both devices.

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Re: iOS update
vzw_customer_support
Customer Support

PAUBRO89 Our devices are always up to date to provide you with the best technology. Making sure that you get your update completed is important. Please tell me what the model of your iPad is? Which software are you trying to update (Software version)? We are here to help.
EvelynR_VZW
Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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