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iPad Air 2 won't connect to data plan

i have n iPad Air 2 that i pay for data and it won't connect to data plan tried the free link to format SIM card but won't work

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Re: iPad Air 2 won't connect to data plan
Customer Support

Hi CAMII0405,

Let's get you connected, I'm sorry you're having this issue. I'd love to help resolve it for you. When did this begin? Did it ever connect previously? Are you using Wifi or the VZW network?

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!