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iPhone 5S Issue
Izzymonster
Member

My IPhone 5S is randomly shutting off.  It won't turn back on until I connect it to the charger.  When I do it typically reads as the battery is low when it isn't.  This is now happening every time I try to use it and it's not connected to the charger.

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Re: iPhone 5S Issue
mama23dogs
Sr. Leader

This is most likely a hardware issue.  Contact Apple for repair

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Re: iPhone 5S Issue
vzw_customer_support
Customer Support
Izzymonster

I know how lousy it is to have a phone that is not working properly. I am sure you have already tried the soft reset, when you plug your phone into the computer does the computer recognize the phone with iTunes? Have you backed up your phone to iTunes recently?
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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