Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
iPhone 5c partial touch screen loss-of-use
Scuba602
Member

I've had this phone for about 6 months, no problems.  However, this evening i turn in the std flashlight and then the touch screen wouldnt respond. The buttons responded, as does siri- heres the catch: i can use the touchscreen to navigate the web, write this post, etc., but i cannot get the home screen icons to respond nor can i turn the phone off.  It seems to be a software issue?  HELP!!!

Labels (1)
0 Likes
Re: iPhone 5c partial touch screen loss-of-use
Loquat
Sr. Member

Have you tried doing a hard reset?  If not, try that first. 

Re: iPhone 5c partial touch screen loss-of-use
Scuba602
Member

Hi!  Here's what fixed the problem:  held the power button and the button on the bottom of the face if the phone until it turned off.  I waited a minute, turned it back on amd ~POOF~ problem solved.  As far as i can tell, thats NOT a hard reset, as i understand them to be the holding of the power and volume buttons at the same time(?).  Either way, this worked for me and i hope it helps anyone else going thru this.....