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iPhone 5s
concettaweigand

My iPhone 5s has black dots on the screen.  Is this covered under warranty or insurance?

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Re: iPhone 5s
Weth
Sr. Leader

Depends if it is determined it was caused from manufacturing defect or damage - drop/abuse/water etc. If you are confident no damage was done, it would be a warranty issue. If there is damage, it becomes a insurance issue.

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Re: iPhone 5s
vzw_customer_support
Customer Support

Oh goodness! This would have me concerned as well concettaweigan. We want to ensure we get you on the right route for replacement. Is there any damage with the phone? Please click here to see how to thoroughly inspect: http://vz.to/1FAmX2E. What were you doing on the phone when you noticed this happened?


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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