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iPhone 6 Call Fail and Cannot Receive Calls
MrsSadler09
Member

My husband and daughters phones are working fine (same account) so I doubt it's a carrier issue. I cannot make or receive ANY calls although voicemails do come thru about 30mins after they're left.

Steps I've already taken:

1. Simple reboot (several times)

2. Switched Airplane Mode On then off (suggested on other forum)

3. Reset Network Settings

4. Made sure both carrier and phone software was up to date.

5. Dialed *#31# (suggested on other forum)

6. LTE to Data Only

What else can I try? Resetting the entire phone is my last resort so any other suggestions are welcomed. Thank you in advance. I have medical issues and not being able to contact or be contacted by my doctors is a major issue. I do not have an Apple Store anywhere remotely close by and our local Verizon store isn't licensed to fix iPhones so those aren't options available to me.

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Re: iPhone 6 Call Fail and Cannot Receive Calls
vzw_customer_support
Customer Support

Hello MrsSadler09! Help has arrived. When did this trouble begin for you? What is the impacted zip code? Are you able to send/receive text messages and or connect to data/internet? Share details. Thanks in advance.


KristieQ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iPhone 6 Call Fail and Cannot Receive Calls
MrsSadler09
Member

Zip is 82718. I am able to access internet and send/receive text/iMessages.

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Re: iPhone 6 Call Fail and Cannot Receive Calls
MrsSadler09
Member

And trouble started this afternoon

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