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iPhone 6+ Gold
Natespencer81
Member

My iPhone says something about PUK and will not make or receive phone calls, text, or data.  Help!

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Re: iPhone 6+ Gold
vzw_customer_support
Customer Support

This would have me just as concerned too, Natespencer81. Let's help get your iPhone working again.


The PUK can actually be found via My Verizon. Please follow the instructions set by tikibar1:


https://community.verizonwireless.com/thread/864040?lid=sayt&sayt=find%20PUK*


"Log into your on-line My Verizon account, then navigate to My Devices > Device Overview.  On the right-hand side under About My Device, click on My PIN and unblocking key (PUK)."


This way you can unlock your phone. Let us know if you need further assistance, or have additional questions.


NicandroN_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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