It's important to keep you connected, Sandi1836! Thank you for beginning the troubleshooting. Is this a new issue since getting the iPhone 6, or did it happen on prior devices?
LynnE_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!