It's imperative your service is running in top form! What zip code are you located in? Did you have this issue with previous devices?
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Is this always at one spot, or everywhere you go?
Certainly LTE may be weak in 1 area and it will switch to 3G in those areas. Do you have other LTE phones to compare?
Thanks for filling us in a bit more, yanranicm85. I'm glad you were already able to speak with our technical team and I'm confident you're on the right path. Please keep us posted if you need additional assistance after the SIM has been replaced.
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