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iPhone 6 plus LTE service issue
yanranicm85
Member

My iPhone 6 Plus refuses to stay on LTE. I turn on airplane mode for about 30 seconds then turn it off and it jumps to LTE but then a couple minutes later right back to 3G. Is anyone else having this problem?

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Re: iPhone 6 plus LTE service issue
vzw_customer_support
Customer Support

It's imperative your service is running in top form! What zip code are you located in? Did you have this issue with previous devices?

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: iPhone 6 plus LTE service issue
Weth
Sr. Leader

Is this always at one spot, or everywhere you go?

Certainly LTE may be weak in 1 area and it will switch to 3G in those areas. Do you have other LTE phones to compare?

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Re: iPhone 6 plus LTE service issue
yanranicm85
Member

I'm going to the store to see if it's the SIM card, if not they'll switch out the phone.

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Re: iPhone 6 plus LTE service issue
yanranicm85
Member

It's everywhere. The Verizon Tech said it's more than likely either the SIM card or a bad update to the cell service.

Re: iPhone 6 plus LTE service issue
vzw_customer_support
Customer Support

Thanks for filling us in a bit more, yanranicm85. I'm glad you were already able to speak with our technical team and I'm confident you're on the right path. Please keep us posted if you need additional assistance after the SIM has been replaced.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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