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iPhone 6s Plus freeze issue
maduell
Member

My iPhone 6s Plus will freeze intermittently. Looks OK but when I tap an icon nothing happens. Put into suspend mode and it does not always fix. Restart phone and that fixes 80% of the time. Sometimes I tap hard or slide several times, or move from suspend to on to suspend and that works.

Any ideas?

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Re: iPhone 6s Plus freeze issue
vzw_customer_support
Customer Support

maduell, we appreciate you reaching out to us about your experience with your device freezing. We always want to ensure that your equipment is operating to the best of its abilities and we’ll be more than happy to help get this fixed.  In order to provide the best support, we’d like to ask a few questions to make sure that we’re both on the same page.

 

You’ve mentioned that you’ve been able to put the device into “suspend mode”. Can you please elaborate further on the steps that you’ve taken to get the phone into this particular mode? When did you first start to experience this issue? How exactly are you using the phone when you notice that it starts to freeze?  

 

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: iPhone 6s Plus freeze issue
sprmankalel
Leader

Sounds like a screen issue.

Has the device been dropped or gotten wet?

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