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I just got a new iPhone 6s. I can't play any of my videos that were transferred from my old phone to my new one but yet I can play the ones I've put on my phone after I bought it.
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cbaker, video busters have arrived. What was the make and model of the old phone? What codecs are being used in the videos that were transferred and won't play?
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It was a 5s
Sent from my iPhone
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Hi, once I set up my Apple Acct on my new phone, how do I go about retrieving my videos from my old phone that I kept stored in photos? They should be in iCloud but I don't know how to retrieve them. An agent at Verizon told me to turn off Photo Stream in Settings & then turn it back on, & when I did that, the videos were no longer there.
Sent from my iPhone
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We got the information you need to restore your data from your cloud account cbaker1295701 . Here is a link with information for using the cloud http://vz.to/1LfcRUv . If your downloading the content from the cloud This link will provide you with step by step instructions. Let us know if you have any other concerns.
KinquanaH_VZW
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