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iPhone 6s Videos
cbaker12295701

I just got a new iPhone 6s. I can't play any of my videos that were transferred from my old phone to my new one but yet I can play the ones I've put on my phone after I bought it.

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Re: iPhone 6s Videos
Salisbury
Sr. Member

   cbaker, video busters have arrived. What was the make and model of the old phone? What codecs are being used in the videos that were transferred and won't play?

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Re: iPhone 6s Videos
cbaker12295701

It was a 5s

Sent from my iPhone

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Re: iPhone 6s Videos
cbaker12295701

Hi, once I set up my Apple Acct on my new phone, how do I go about retrieving my videos from my old phone that I kept stored in photos? They should be in iCloud but I don't know how to retrieve them. An agent at Verizon told me to turn off Photo Stream in Settings & then turn it back on, & when I did that, the videos were no longer there.

Sent from my iPhone

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Re: iPhone 6s Videos
vzw_customer_support
Customer Support

We got the information you need to restore your data from your cloud account cbaker1295701  . Here is a link with information for using the cloud http://vz.to/1LfcRUv . If your downloading the content from the cloud This link will provide you with step by step instructions.  Let us know if you have any other concerns.


KinquanaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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