iPhone Trade-In Issue

[alexgold5]

Hello,

I recently (9/25/15) switched from AT&T to verizon. As part of the switch, the rep I was working with said I could get $300 trade-in for my old iPhone 5S phones when I switch. To do this I needed a code for the trade-in page on Verizon's website and the rep can't seem to help. Natalie Tishkowski is the rep I've been trying to work with, but after 60+ emails and dozens of un-returned calls I haven't gotten anywhere. When I do get an email response it's just that she's been working on it. It's been over 2 months now and it's quite frustrating. This is an unacceptable level of customer service. We switched 4 lines over so we have $1,200 of phones were waiting to trade in and not getting anywhere. Can anyone help?

Thanks,

Alex

[vzw_customer_support]

Welcome to Verizon Wireless. I wish it started more smoothly but am happy to welcome you none the less. We need to get this trade in issue resolved. We have a trade in team that fits the bill. Please call 800-416-8894. This team specifically handles these issues. We hope to resolve this quickly.
BobbyN_VZW
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[Jagfleming]

I have been with Verizon for many years and last month I ordered two new IPhones online and when I went through the online purchase there was no mention of trading in old phones.  I received two new iPhone 6 s plus phones and then a few weeks later got a message that I needed to turn in my old phones.  I did not agree to turning in any phones when I purchased the new phones so I think this is fraudulent.  I called Verizon and explained the issue.  I talked to Joseph and he noted on my account that if I received a charge in future that I could call customer service and refer to the account note that I was to be refunded the charges.  Well I was charged for the trade in that I never agreed to.  I contacted Verizon for a refund and they have denied me a refund.  I have tried to review my receipt/contract details online and the documents are not available online.  I have been charged $400 for phones that I never agreed to trade in.  Beware.