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iphone 5c and text messages
coolrunner
Member

suddenly my daughters iphone5c will not receive any text messages. She can send messages and can make and receive calls but she is not receiving any text messages.  The only trouble shooting we have done is to turn the phone off and back on.  Any other ideas?  Thanks!

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Re: iphone 5c and text messages
vzw_customer_support
Customer Support

coolrunner, let's get her back up and running. First, disable Wi-Fi and ensure that she's connected to our network. Next, have her detlet all unwanted text messages to ensure that this isn't a memory capacity issue. Power her device off/on and test the text messaging feature.


Keep us posted. We're standing by to further assist if this text messaging issue still persist after completing the steps listed above.



LasinaH_VZW

Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iphone 5c and text messages
coolrunner
Member

THanks!  She is back up and running!!!

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