iphone 5c wont go pass the apple logo when turning on

[herbnbeckyofny]

iphone 5c wont go pass the apple logo when turning on

[vzw_customer_support]

Oh no! Let's get your phone working. When was the last time you were able to use your phone normally, herbnbeckyofny? Has it been dropped or wet at all? Please try to Restore through iTunes. http://vz.to/12b8dpQ

Please keep us posted.

Thank you,
VanessaS_VZW
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[#3 · Accepted solution]

Hold down the on/Off button and the large Home button together until it resets.

See if that corrects the issue.

Sometimes when the device updates it may hang and this will or should correct it.

Good Luck