Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
iphone 5s locked in verizon

Dear Verizon/community,

I recently bought a phone (iphone 5s) in united arab emirates, and as I tried to use my SIM card, it displays a "could not activate iphone" message, as in, the phone is carrier locked. After having called Apple, it turns out the original carrier is Verizon US. I am surprised to read that IPhone 5s from Verizon are supposedly never locked, because I really can not use my SIM card right now.

I would like to ask, how to get the phone unlocked, considering I am not located in the US and I am not a Verizon customer? I believe it is possible by providing the IMEI number of the phone, but didn't see such a service on your website.

Thanks for your understanding, I would really love to be able to use my phone!


Labels (1)
Tags (1)
Re: iphone 5s locked in verizon
Customer Support

We are here to help. Was the device activated in the US?

Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!