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iphone 5s will not update apps
granycamp
Member

Iphone 5s will not update apps, cannot purchase new apps nor purchase songs on iTunes. G.

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Re: iphone 5s will not update apps
Weth
Sr. Leader

Does it give you an error reason? Can you log in to iTunes on a computer? Did your iTunes account password change or get security hold? Seems more like iTunes issue, not 5S issue. 

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Re: iphone 5s will not update apps
mama23dogs
Sr. Leader

Applications are forever tied to the Apple ID used to purchase them.  If you try to update, do you get a request for a password for another Apple ID?

if you don't have the password, you will have to delete and repurchase with your current Apple ID.

Re: iphone 5s will not update apps
Lorothol
Member

This is the problem I am having- I was gaifted a (used) phone and my snapchat and facebook apps are tied to her old email. I factory restored the phone when I got it and wiped it clean...everything else will update fine, just these two apps that she previously had. Do I need to delete them and re-install?

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Re: iphone 5s will not update apps
Weth
Sr. Leader

Yes, delete and reinstall From your account.

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