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iphone 6 GPS not working
mmp4285
Member

My GPS has not been working for months now. I've gone to Apple to troubleshoot, Verizon to troubleshoot, I got a replacement iphone 6. I've tried apple's directions, google maps and waze and GPS IS STILL NOT WORKING. So it MUST be verizon. What is happening? Is there a failure in GPS capabilities in San Francisco? What else can i do?

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Re: iphone 6 GPS not working
vzw_customer_support
Customer Support

As a person who needs directions to go almost everywhere, I can feel your pain, mmp4285. 

Let's be sure to get your maps working. 

What at the privacy location settings configured for the main GPS tool you are using?
Do you get an error message? 

Tamara_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: iphone 6 GPS not working
mmp4285
Member

Hi Tamara_VZW Location services are on. Google Maps is Always, Apple Maps is While Using, Waze is While Using.  The only error message I get is using Waze, which first says "Waze is connecting to GPS" and then " No GPS. Showing approximate location."

Apple and Google Maps just don't pick up my correct location and only give an initial direction, but do not follow along/use turn-by-turn navigation because the GPS doesnt find me. 

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Re: iphone 6 GPS not working
mmp4285
Member

@tamara_vwz

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Re: iphone 6 GPS not working
vzw_customer_support
Customer Support

These additional details are appreciated, mmp4285. GPS is an important feature to be able to use on your phone. Help is here. When you had received your replacement iPhone 6, did you restore your previous iCloud backup? I understand that your GPS functionality is not working when you are connected to our cellular network, to clarify, does your GPS work if you are connected to Wi-Fi? Looking forward to hearing back.

 

Lorenzo_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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