Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
iphone photos and videos prior to 2014 are all showing as blank and cannot be viewed
WadeW
Member

Upgraded to an 6 and not sure when it happened, but now all photos prior to 2014 are showing as blank and cannot be accessed.  You can see that they are listed.

Labels (1)
0 Likes
Re: iphone photos and videos prior to 2014 are all showing as blank and cannot be viewed
vzw_customer_support
Customer Support

@WadeW  I know how important it is to be able to retrieve your old photos and videos. Let’s get  to the bottom of this. Are you able to view the blank pictures on your computer using iCloud application? What application were you using to back up your photos before?
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes