Thank you so much for reaching out to us. I would be more than happy to assist you today. I'm sorry to hear you are having trouble with your device. Are you able to force a restart when this issue occurs? JasonC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!