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iphone7 plus cant connect to LTE
MARR1
Member

Does any one has issue with iphone7 plus not connecting to LTE,? mine falls back to 3G when signal is bad and most of the times it cant connect back to LTE when signal gets better. I have to reboot the phone to connect back to LTE

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Re: iphone7 plus cant connect to LTE
vzw_customer_support
Customer Support

We want to be sure your LTE service on the device is working the way it should MARR1. Let's see what we need to do to get this resolved. When did the issue begin? What is the zip code where you are having trouble?

RashadM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: iphone7 plus cant connect to LTE
MARR1
Member

Issue been there for few months, zip 07974, many VZ customers has same issue in the area. But phone does not connect to LTE even beyond this area once it get stuck in 3G. VZ store changed the SIM card, but issue didn't get fixed

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Re: iphone7 plus cant connect to LTE
HateVerizon-NoOtherOp

My phone is constantly in 3G and rarely have service in my own house. Just traveled to Colorado...from New Mexico and never had service. Always 1x. I've done all of the things...Airplane Mode off/on, reset phone, changed Cellular Data to Data only...nothing. This is a waste of money at this point. It's clearly a software issue and just started a few months ago. Never had great experience with Verizon but have no other choice in my town. Thanks for stealing customers money.

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