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locked out of phone
ratz1020
Member

I have restarted my phone and my passcode won't work and now I am locked out. What has happened?

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Re: locked out of phone
vzw_customer_support
Customer Support

Being locked out of anything isn't fun ratz1020! Let's see what we can do here. What model iPhone do you have? What options do you have to reset the passcode from the phone screen itself?

 

ErinW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: locked out of phone
Kevinbyrd212
Member

Locked out of my Lg Cosmos 3 cell phone

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Re: locked out of phone
vzw_customer_support
Customer Support

Thank you for that information. Does restarting your device help at all? Unfortunately, we do not have control over personal passwords set on devices. The best option, if you are unable to access the device at all, would be to do a Factory Reset.

 

JavierMD_VZW

Follow us on Twitter @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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