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my IPhone 5S keeps turning off
PMcDyer
Member

My iPhone 5s keeps turning off

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Re: my IPhone 5S keeps turning off
vzw_customer_support
Customer Support

It must be hard to get much done with that going on, PMcDyer. I'd like to help you figure out how to keep your 5s from doing that. Can you share some details? When it turns off, does it simply go dark or does it go through the same shut down process you'd see if you turned it off? When it does this, are you able to turn it back on without issue? Have you performed any resets of your device? If you have, can you share the steps you took?


DionM_VZW

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Re: my IPhone 5S keeps turning off
ddlovato
Novice

connect the phone to iTunes and reset the phone and make sure the software is up to date

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