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my Iphone won't turn on all I get is the Apple...Verizon store said it is shot (2 years old) and they can't retrieve pictures or contacts or anything because it won't turn on ....HELP
Shefau
Member

My Iphone won't turn on all I get is the Apple.  Hard started many times ...nothing, Verizon store said it is shot (2 years old contract up in March) can't get pictures, contacts, nothing off phone.  HELP

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Re: my Iphone won't turn on all I get is the Apple...Verizon store said it is shot (2 years old) and they can't retrieve pictures or contacts or anything because it won't turn on ....HELP
vzw_customer_support
Customer Support

Shefau, wow I would be lost without my information on my phone. When did this happen? What have tried to do to turn your phone on? Have you backed up your data via iCloud or iTunes?
AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my Iphone won't turn on all I get is the Apple...Verizon store said it is shot (2 years old) and they can't retrieve pictures or contacts or anything because it won't turn on ....HELP
kaebfly
Leader

If it can't be powered on and recognized by your computer there isn't anything that can be done. If you have backed it up before on your computer or via iCloud you can get any data/pictures saved in those backups but if you did neither then unfortunately your data is gone.

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Re: my Iphone won't turn on all I get is the Apple...Verizon store said it is shot (2 years old) and they can't retrieve pictures or contacts or anything because it won't turn on ....HELP
kaebfly
Leader

Try looking at this Apple article to see if it helps. https://support.apple.com/en-us/HT201412

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