my verizon mobile app suddenly doesn't work?

[naiades]

after i just upgraded data plan

[vzw_customer_support]

@naiades

  Our apologies that you are having difficulty with our mobile application. When you say it's not working what exactly does that entail?What phone do you have?

AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Stacywolfe67]

I am unable to enable safe mode for 5 dollars so we don't have data overages

[Stacywolfe67]

Using my Verizon app

[vzw_customer_support]

Let's make sure to get to the bottom of this. What steps are you taking to attempt to enable Safety Mode on your account?

HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Stacywolfe67]

I manage devices and then I go to safety mode and top on it to enable it. While I was doing this I noticed that my phone number is showing under the iPhone 5 s not the primary phone on account which is the iPhone 6 Plus. It did I upgraded to iPhone  6 plus and gave my son the old iPhone 5 s  I am trying to turn this feature on  on both phones

[Stacywolfe67]

I go to data hub and at the bottom of page tap on satay mode

[Stacywolfe67]

It's working now thank you