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my verizon mobile app suddenly doesn't work?
naiades
Member

after i just upgraded data plan

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Re: my verizon mobile app suddenly doesn't work?
vzw_customer_support
Customer Support

@naiades


  Our apologies that you are having difficulty with our mobile application. When you say it's not working what exactly does that entail?What phone do you have?


AnthonyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: my verizon mobile app suddenly doesn't work?
Stacywolfe67
Member

I am unable to enable safe mode for 5 dollars so we don't have data overages

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Re: my verizon mobile app suddenly doesn't work?
Stacywolfe67
Member

Using my Verizon app

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Re: my verizon mobile app suddenly doesn't work?
vzw_customer_support
Customer Support

Let's make sure to get to the bottom of this. What steps are you taking to attempt to enable Safety Mode on your account?


HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: my verizon mobile app suddenly doesn't work?
Stacywolfe67
Member

I manage devices and then I go to safety mode and top on it to enable it. While I was doing this I noticed that my phone number is showing under the iPhone 5 s not the primary phone on account which is the iPhone 6 Plus. It did I upgraded to iPhone  6 plus and gave my son the old iPhone 5 s  I am trying to turn this feature on  on both phones

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Re: my verizon mobile app suddenly doesn't work?
Stacywolfe67
Member

I go to data hub and at the bottom of page tap on satay mode

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Re: my verizon mobile app suddenly doesn't work?
Stacywolfe67
Member

It's working now thank you

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