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needs help with the verizon cloud app

Hi My name is Kevin and I am in need of some help with using the verizon cloud app on my wifes iphone 7 plus to backup her photos and videos.  I started with the backup process yesterday her contacts transferred successfully but after about an hour of trying to transfer her photos/videos the process through the verizon cloud app seemed to slow down to a halt.  I am trying to complete the backup process right now but I am still having the same problem.  I was able to complete the process on my iphone 7 plus yesterday with no problems.

Thank you for your help


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