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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
online payment was inaccessible before my out of town trip
cwa1618
Member

I signed in and got to payment at which time it kept saying try again later. I kept trying again several times! It was very inconvenient since I got to my destination a couple days later at which time I got a text saying to pay my bill and that penalties might apply. I just paid my bill online as it was working this time. As a faithfully paying customer with no late payments, please assure me that your IT Department will remedy this inaccessibility problem and that Verizon will reverse any penalty charges incurred. Thank you, Calvin

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Re: online payment was inaccessible before my out of town trip
vzw_customer_support
Customer Support

cwa1618, thank you for reaching out to us, and we hope your recent travels have gone well. We are sorry to hear about the troubles you experienced with processing your payment. I am glad to hear that you have now been able to process your payment successfully. We can assist with crediting the late fee. Please send us a private message to continue  -Sylvia

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