Is it broadcasting on the Wi-Fi frequency the computer can connect to?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I know how important it is to be able to connect to your hotspot. We'd be happy to assist with getting your mobile hotspot working, so you can enjoy it once again. What make & model device are you using for your hotspot? Is your hotspot recognized on other devices?
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!