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poor reception bad customer service fron VZW
hersheyshannon

poor reception in my hone. mustbuse wifi to use phone. Vzw issue not phone. Vzw promised nc booster they sell for 299. when it didn't artive I caled. No record refused to honor sales rep promise. My contract is up and who ever wants to give me free booster to use will get my business, except for VZW. They did not tell the truth thus I cant trust them.

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Re: poor reception bad customer service fron VZW
fernandobot
Sr. Member

if you don't want Verizon as a service provider even if they provided the extender why post here?

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Re: poor reception bad customer service fron VZW
hersheyshannon

do you work for Vzw?

Thank you and God Bless,

[removed]

Personal information removed as required by the Verizon Wireless Terms of Service.

Thank you,

Verizon Moderator

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Re: poor reception bad customer service fron VZW
hersheyshannon

So others will know that VZW does not honor its word to customers. Would prefer to stay but VZW integrity is shot. If they want to provide an extender at no charge as promised I would consider it.

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Re: poor reception bad customer service fron VZW
vzw_customer_support
Customer Support

hersheyshannon,

We never want you to feel as though we’re leaving you without a resolution. We understand having reliable service is of the utmost importance, so we’d like to look into your concerns to provide a resolution. I’ve sent you a Private Message to get some additional information on what’s going on. Please check your inbox and reply there for me.

ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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