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problem with rebate

I purchased an apple iPhone from Xfinity after having used Verizon. Realized that the service was ineffective for me.

Returned to Verizon.  Purchased Verizon service.  Apparently a rebate was issued but my email address was misspelled.   

I have spent HOURS trying to receive my 'rebate', with a multitude of departments.  Twice I have been told that the rebate would come in 24 hours.  It never came.  

Now I receive a note that the submission was invalid.   I am angry.  What do I do?


Re: problem with rebate
Customer Support

We certainly want to make sure the rebate is processed as it should be! I apologize for the hassle.  Please send us a Private Note and we can offer you more personalized support to investigate the rebate.   -Yale