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service keeps dropping after IOS 10.1.1 upgrade
mmick
Member

I have an iPhone 5C. It has been working just fine. After installing IOS 10.1.1 update, I noticed that I would often have "No Service" in places where I always had good service. It seems to have gotten worse, as I cannot even connect reliably at home, much less when travelling. I have the My Verizon app and have used it to check my device health. All is fine there. What to do, Verizon? Phone is useless as a phone without service, and no, simply upgrading to a later model phone is not a solution, as it was working fine until the update.

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Re: service keeps dropping after IOS 10.1.1 upgrade
vzw_customer_support
Customer Support

I'm so sorry you are having no service. Let's look into this together. What zip code are you in? Does service improve in other ares?


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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