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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
sudden loss of service for no reason
MANHAN48
Member

Service has been slow or I don't have any at all for the past week . It will not use data therefore i cannot use apps and i have to send text as Regular text messages instead of iMessage. turning phone off and back on doesn't work. nothing works. im not paying 107 a month for something that doesn't work. when this happens it shows i have 3-4 bars LTE but it acts like and keeps saying no internet connection. what do i do???

Labels (1)
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Re: sudden loss of service for no reason
Ann154
Expert
Expert

Which plan do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: sudden loss of service for no reason
MANHAN48
Member

Unlimited Data

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Re: sudden loss of service for no reason
Ann154
Expert
Expert

That is not a helpful answer. There are more than one unlimited plans available or retired used by current customers. Be specific about the name of your plan.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: sudden loss of service for no reason
MANHAN48
Member

New Verizon Plan Unlimited for 65.00... thats what it says on my bill

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Re: sudden loss of service for no reason
vzw_customer_support
Customer Support

Not being able to use your service suddenly would have me worried too MANHAN48. We are always happy to help get things figured out. Since it's been a few days, have things improved? What zip code are you in? Please provide us with some additional details if you are still having issues.

 

Erin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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