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trouble retrieving email
cloquetmom
Member

Is anyone having trouble tonight retrieving their email from their Iphones tonight?  I have deleted and readded the email account, reset the factory settings, and still can not get my email.  I get the error message "cannot connect to server".

Thank you

Patsy [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: trouble retrieving email
Salisbury
Sr. Member

   cloquetmom, on the computer are you able to log into iCloud?

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Re: trouble retrieving email
vzw_customer_support
Customer Support

I'm sorry to learn that you are having some issues getting your email, cloquetmom. I know how important it is to retrieve emails as soon as they are received. Let's get some more information to isolate the issue and explore ways to resolve.


Are you able to connect to the internet with your phone's browser?

What is the email server showing that error (Hotmail, Gmail, Yahoo, etc.)?

Are you able to access your email if you login to that email on your computer?


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: trouble retrieving email
vzw_customer_support
Customer Support

cloquetmom,

We want to make sure all of our customers get the best service. Are you able to log into your email account using a different source? What email account are you using?

JasperM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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